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African Alliance Advisory (Proprietary) Limited ("African Alliance"), registration number 2002/030821/07 and its group companies (“African Alliance”) treats personal information we collect through this website and other channels as private and confidential.



We collect personal information directly from you, and where lawful and reasonable, we may collect personal information about you from third parties and publicly available sources, such as credit reporting and government agencies for the purposes set out below.  

We use your personal information to:

meet our responsibilities to you

follow your instructions

process your personal information for ordinary business purposes (including to open and maintain your account, give effect to transactions, manage our risks and maintain our overall relationship with you)

carry out statistical and other analyses, and

comply with applicable regulations.


Without your personal information, we may not be able to provide or continue to provide you with the products or services that you need.


Your consent


We will process your personal information if you give us your consent willingly or in accordance with the law. You give your consent to us through our product and services agreements.

We will only disclose your personal information if:  

the law requires it;

we have a public duty to disclose the information;

our or your legitimate interests require disclosure; or

you agreed that we may disclose your information.


Third parties


We ask individuals, organisations and our subsidiaries and affiliates for support. When we do this, they have to agree to our privacy principles, associated policies and practices.

We will not disclose your personal information to external organisations that are not our service providers, unless you gave us your consent, or unless we may do so by law, or if it is necessary for the conclusion or performance of our agreement with you.

Transfer across borders


Sometimes we will process your personal information in other countries, either to carry out your instructions or for ordinary business purposes. These countries may not have the same level of protection. We will only process your personal information with your consent. If necessary, we will ask the party to whom we transfer your personal information to agree to our privacy principles, associated policies and practices.


Storing personal information


We store personal information as required by law.


Our security practices


Our security systems are designed to prevent loss, unauthorised destruction, damage and/or access to your personal information from unauthorised third parties.   

Our use of technology to follow your use of our website


While you are using our websites or mobile applications, we automatically process certain personal information, such as visits to our website. We use this information to find out which areas of our website people visit most and to monitor the use of our websites. This helps us to add more value to our services. This information is gathered in such a way that we do not get personal information about any individual or their online behaviour on other websites.




We use cookie technology on some of our websites. A cookie is a small text file that is saved on your Internet browser when you use our website. The cookie is sent to our computer each time you visit our websites. Cookies make it easier for us to give you a better experience online.

Types of cookies used on our website:


Session cookies


These cookies are temporary and only exist while you browse our website. As soon as you close your browser or move to a different website, they are removed. They allow our website to link your actions during a browser session.

Persistent cookies


These are permanent cookies that are stored on your device until they reach a set expiry date or until you delete them. They remember your preferences or actions across our site (or in some cases across different websites). We may use them for various reasons, such as remembering your preferences and choices when using our site, or to display only relevant advertising messages to you.

First-party cookies:


These cookies are owned and created by us.


Third-party cookies:


These cookies are owned and created by another company that provides a service to us, such as social media sharing, website analytics or content remarketing.


How to disable cookies


You can stop your browser from accepting cookies by changing the settings on your web browser. Be aware that restricting cookies may impact the functionality of our websites. We recommend that you allow cookies. On most browsers cookies are enabled by default. Explore the settings and options on your browser to disable or enable them, or visit for detailed information about managing cookies on various browsers.

Links to other websites


Our website, related websites and mobile applications may have links to or from other websites. Although we try to link only to websites that also have high privacy standards, we are not responsible for their security, privacy practices or content. We recommend that you always read the privacy and security statements on these websites.


Monitoring of electronic communications  


We communicate with you through different methods and channels. If allowed by law, we may record and monitor electronic communications to make sure that they comply with our legal and regulatory responsibilities and internal policies. 


Monitoring and analysis

We will monitor and analyse your account for credit, fraud, compliance and other risk-related purposes as required by law.


Your rights

We will take note of your rights under applicable privacy and data protection laws, especially your right to object, on reasonable grounds, to certain types of processing. 

You have the right to query a decision that we make about a product or service that you have applied for and that was made solely by automated means.

Right to change this privacy statement


We may change this privacy statement. We will publish all changes on our website. The latest version of our privacy statement will replace all earlier versions, unless it says differently.


General Data Protection Regulation


African Alliance holds a data protection policy in terms of The European General Data Protection Regulation 2016/679 (the “GDPR”) applicable to controllers and/or processors outside the European Union where goods or services are offered to data subjects in the European Union. A copy is available on request.


Queries and complaints


If you have any queries or complaints about privacy, please contact African Alliance:

Privacy Officer


Illovo Edge Office Block, Building 4, 9 Harries Road, Illovo, 2196

Postnet Suite 78, Private Bag X11, Birnam Park, 2015, Republic of South Africa

Tel: +2711 214 8300

Version: 1
Date published: March 2020

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